Who we are
Tradie Socials is run by [Business legal name, e.g. Jane Smith trading as Tradie Socials], [Business postal address]. We're the data controller for the personal information described here.
Questions about your data? Email us at [Contact email].
What we collect
- Contact details: name, business name, email address and phone number, when you book a call, subscribe or get in touch
- Business information: your trade, area, the jobs you do, and the details you share with us so we can write your content
- Account access: on the Pro plan, the access you give us to your social media and Google Business Profile so we can post for you
- Payment information: Direct Debits are set up and collected by GoCardless. We don't see or store your full bank details
- Website usage: information about how you use this website, collected through cookies (see below)
How we use it
- To provide the service you've signed up for: writing, delivering and (on Pro) posting your content
- To take payment and manage your subscription
- To reply to your questions and keep in touch about your account
- To understand how people use our website so we can improve it
Our legal bases under UK GDPR are: performing our contract with you, our legitimate interest in running and improving our business, and your consent where we ask for it (for example, for non-essential cookies).
Who we share it with
We only share your information with companies that help us run the service, and only what they need:
- GoCardless, to collect Direct Debit payments
- Calendly, to book calls
- Google (Tag Manager and analytics), to understand website use
- Trustpilot, which shows reviews on our website and may invite you to leave one
- [Email provider, e.g. Google Workspace or Microsoft 365], for email
Some of these companies may process data outside the UK. Where they do, they use approved safeguards such as standard contractual clauses. We never sell your personal information.
Cookies
Our website uses cookies through Google Tag Manager to measure visits, and the Trustpilot widget may also set cookies. You can block or delete cookies in your browser settings. Blocking them won't stop the website working.
How long we keep it
We keep your information while you're a customer and for [e.g. 6 years] afterwards, so we can meet our tax and accounting obligations. If you only booked a call and didn't sign up, we delete your details after [e.g. 12 months].
Your rights
You have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to ask for a copy in a portable format. To use any of these rights, email [Contact email].
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.